Case Details

Case Scenario:

You are in the elevator at the hospital where you work, when the elevator stops on the second floor.  The Chief Operating Officer (COO) of the hospital gets on the elevator. You have been wanting to bring up breastfeeding education for hospital staff (Scenario 1) and lactation rooms for hospital staff (Scenario 2) to someone who could influence this change and now is your opportunity.

After pleasantries, it seems that the COO is in a good mood and you decide now is a good time to make your pitch.  You know your elevator ride together will only last about 60 seconds. Your goal is to convince the COO that your idea should be incorporated into this year’s quality improvement initiatives. You will know that you are successful if the COO asks to schedule a follow up meeting with you to discuss your ideas further.

Setting:  In the elevator

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Tasks:

Your 60 second pitch for each scenario should include 4 main topics (hint: review the learning objectives for each scenario!). Think about how you can convey each ‘learning objective’ in one sentence, for a total of 4 sentences for each 60 second pitch.

Learning Objectives for Scenario 1 (First 15 minutes)

  1. List the neonatal and maternal health complications associated with suboptimal breastfeeding.
  2. Explain how much it costs to train hospital staff in clinical lactation.
  3. Elaborate how hospital staff training in clinical lactation will improve patient safety and care.
  4. Describe what the return on investment for the hospital would be if hospital staff were trained in clinical lactation

Learning Objectives for Scenario 2 (Last 15 minutes)

  1. Describe federal laws and regulations that employers must follow when a lactating mother returns to work.
  2. List why employee lactation support would affect employee satisfaction and employee turnover.
  3. Outline how to implement accessible lactation spaces throughout the hospital for hospital staff use.
  4. Explain why supporting hospital staff with their lactation needs will translate to better patient care.
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